Thank you for shopping at Outfit78.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns: You have 14 calendar days to return an item from the date you received it. If the goods are not received back within the 14 day period, we will issue a credit on account for any goods received 14 days after the initial 14 day returns period has ended (28 days after receiving the goods). To be eligible for a return, your item must be unused, with tags attached and in the same condition in which you received it. Your item must be in the original packaging. Your item must be accompanied by the receipt or proof of purchase.
A returns form will be supplied with your order, incase you need to print another one you can do so via here.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, except in the event of faulty goods. In all other cases, the cost of shipping will be deducted from your refund. Contact us If you have any questions on how to return your item to us.
This is an ONLINE Returns Policy only. All in store returns are exchange or credit note only unless faulty.